Frequently Asked Questions 2017-04-20T15:12:11+00:00

Frequently Asked Questions

Q: Am I eligible for Meals on Wheels of Albuquerque?

A: We have no age, health or income requirements, but we do ask that you receive at least two meals per week to maintain service. You must reside in Albuquerque, Rio Rancho or Corrales.

 Q: How do I apply for Meals on Wheels of Albuquerque?

A: You, a family member or a professional caregiver may apply online (click here to apply online); by telephone by calling 505-823-8082, Monday – Friday between 9:00am – 2:00pm; or email clients@mow-nm.org. The application process takes approximately 15 minutes and requests information such as name, address, phone number, health status, etc. All application information is kept confidential.

 Q: How soon can meal service begin?

A: Home delivery can usually start in two to three days. Call between 9:00am – 2:00pm, Monday – Friday for set up. Meals on Wheels of Albuquerque delivers Monday – Friday, except on major holidays.

 Q: Can you accommodate medical conditions that require a special diet?

A: We have eight diet types: Regular, Heart Healthy, Diabetic, Renal/Dialysis, Vegetarian, Pre-Cut, Mechanical Soft, and Pureed.

 Q: What is the cost?

A: Private Pay clients pay $6.50 per hot meal or $4.75 per frozen meal. Service begins with a non-refundable payment of ten meals, payable by check or credit card. After initial payment, clients are invoiced at the end of each month. The program requires a minimum order of two meals per week. Financial assistance may be available if meal costs presents a hardship. Reduced pricing is dependent on grant availability. Call the Meals on Wheels of Albuquerque office at 505-823-8082 or email us  at clients@mow-nm.org to inquire about grant availability.

Q: What if my nutritional requirements change?

A: We are happy to accommodate changes in diet that you need. Please call 505-823-8082 to make any changes call before noon, Monday – Friday for next day service. Calls made after noon will have a 24-hour delay.

 Q: Do I have to live alone to receive home delivered meal service?

A: No. You can live with family members or others.

 Q: Can the driver leave my meals if I have to go out?

A: No. Due to environmental health concerns, we cannot leave meals unattended. You can prearrange to have the meal delivered to a neighbor if you are going to be away by calling 505-823-8082 before noon, Monday – Friday for next day service. Calls made after noon will have a 24-hour delay.

 Q: Can I suspend service for a couple of days without being cancelled from the program?

A: Yes. You can suspend/resume meal service for up to 30 days by calling 505-823-8082 before noon Monday – Friday for next day service. Calls made after noon will have a 24-hour delay.

 Q: How short or long of a time can I use Meals on Wheels of Albuquerque?

A: We are here when you need us for as long as you need us.